Shipping Policy
Every Carat Years order is handled with the utmost care — from the moment it leaves our hands to the moment it reaches yours. Here's everything you need to know about how we deliver.
1. Coverage
Carat Years ships across India. For international enquiries, write to care@caratyears.in.
2. Processing Time
Every piece is quality-checked, certified, and packaged before dispatch. Please allow:
- Standard orders – 14 business days from the date of order confirmation.
- Custom or bespoke pieces – Our team will personally confirm the timeline at the time of order.
3. Delivery Time
- Standard delivery – 3–5 business days from dispatch.
- Expedited delivery – 2–3 business days, available on request at care@caratyears.in.
4. Shipping Charges
Free, fully insured shipping on all orders across India. No minimum order value. Every package is dispatched via a trusted courier partner with end-to-end real-time tracking.
5. Order Tracking
A tracking number and link will be sent to your registered email and WhatsApp number at the time of dispatch. You may also write to care@caratyears.in at any time for a status update.
6. Signature Packaging
Every Carat Years order arrives in our signature Pearl White box with a cotton pouch, seed-paper thank-you card, and IGI certificate — packaged to honour the occasion it was made for.
7. Delivery Attempts
Our courier partner will make two delivery attempts. If both are unsuccessful, the package will be returned to us. Please ensure someone is available to receive the shipment. Reshipment, where requested, will be subject to a logistics fee charged to the customer.
8. Order Cancellation
Orders may be cancelled within 24 hours of placement at no charge, provided the piece has not been dispatched. To cancel, write immediately to care@caratyears.in with your order number. Bespoke and custom orders cannot be cancelled once production has commenced.
9. Damaged or Tampered Packaging
In the rare event that your package arrives visibly damaged or tampered, please do not accept delivery. Return it to the delivery partner and do not share your OTP. Write to us at care@caratyears.in within 24 hours of the delivery attempt with a photograph of the packaging. We will resolve the matter promptly.
10. Transit Insurance
Every shipment is fully insured for its invoice value. In the event of loss or damage in transit, Carat Years will replace or refund the piece at no cost to you.